Return & Refund Policy

Return & Refund Policy

Effective Date: May 15, 2025
Operated by: 10 Dollar Vape Shop LLC

By placing an order with us, you agree to the terms in this Return & Refund Policy. Due to product safety regulations and the nature of disposable vape products, all sales are final once shipped.

1. All Sales Final — No Returns or Exchanges

We do not accept returns, exchanges, or refunds after an order has been shipped or delivered.

  • No returns for opened or unopened items
  • No refunds due to preference (flavor, device type, etc.)
  • No exchanges for any reason

2. Refunds Only for Orders Canceled Before Dispatch

You may request a refund only if the order has not been dispatched yet.

Once your order has been processed, packed, or shipped, it becomes non-refundable.

To request cancellation before dispatch:

If the order has already shipped, no refund will be issued.

3. Defective or Malfunctioning Items

All disposable vapes are sealed and sourced directly from manufacturers. If a device is defective, please contact the manufacturer for warranty assistance.

We do not provide replacements, refunds, or store credit for defective devices.

4. Missing or Incorrect Items

If your package contains missing or incorrect items, you must email us within 48 hours of delivery.

Email contact@10dollarvapes.com with:

  • A photo of all items received
  • A photo of the package + shipping label
  • A copy/photo of the order invoice

Claims sent after 48 hours cannot be accepted.

5. Packages Marked Delivered but Not Received

  • If a carrier marks your order as “Delivered,” we are not responsible for lost, stolen, or misplaced packages.
  • No refunds or reshipments are provided for orders marked as delivered.

Please file a claim directly with the carrier.

6. Non-Deliverable / Returned to Sender

If a package is returned to us due to:

  • Wrong address
  • Incomplete address
  • Unclaimed or refused delivery

We will refund only the product cost once the package is received. Shipping fees are non-refundable under any circumstances.

7. Contact Us

For questions or order cancellations (before dispatch):

Email: contact@10dollarvapes.com
Phone: ‪(312) 869-9232
Business Hours: Monday – Friday, 8:00 AM – 4:00 PM PST
Business Address:
10 Dollar Vape Shop LLC
4404 N Harlem Ave #5509, Norridge, IL 60706
‪(312) 869-9232